Refund & Cancellation Policy

1. Overview

At Eleveon, student satisfaction is our priority. We stand behind the quality of our courses with a straightforward refund policy. Please read the following terms carefully before requesting a refund.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 30 days of your enrollment/payment date.
• You have not completed more than 50% of the total course sessions.
• You have not downloaded or accessed the majority of course materials and recordings.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Requests made after 30 days from the date of enrollment.
• More than 50% of the course has been completed or attended.
• Course certificates have already been issued.
• Promotional or discounted courses marked as “non-refundable” at the time of purchase.
• Free courses or complimentary enrollments.

4. How to Request a Refund

To initiate a refund, please follow these steps:

1. Send an email to hello@eleveon.com with the subject line: “Refund Request — [Your Name]”.
2. Include your registered phone number or email, the course name, and the reason for your request.
3. Our team will review your request and respond within 3-5 business days.

5. Refund Processing

Once your refund is approved:

• The refund amount will be credited to your original payment method.
• Processing time is typically 7-10 business days, depending on your bank or payment provider.
• You will receive a confirmation email once the refund has been initiated.

6. Course Cancellation by Eleveon

In the rare event that Eleveon cancels a course before its start date, all enrolled students will receive a 100% refund automatically. Students may also choose to transfer their enrollment to another available course of equal value.

7. Partial Refunds

Partial refunds may be considered on a case-by-case basis for students who have attended some sessions but face genuine circumstances (e.g., medical emergencies) preventing them from continuing. Documentation may be required.

8. Course Transfers

Instead of a refund, you may request to transfer your enrollment to a different course or a future batch of the same course. Transfer requests are subject to availability and must be made within 30 days of enrollment.

9. Contact Us

For any questions regarding refunds or cancellations, please reach out to us:

• Email: hello@eleveon.com
• Website: eleveon.com/contact